Trauffer Alpine Elevator TR-AG-02-BL-21 Q Steel Bic yellow ZB black Roman Leather strap black with Cow

Frequently Asked Questions (FAQ)

1. Are the watches original and authentic?

Yes, all our watches are 100% original and come from verified manufacturers and official suppliers.

2. How long does delivery take?

• Switzerland: usually 1–2 business days
• Europe: approx. 3–7 business days

3. What are the shipping costs?

Shipping costs depend on the order value; we offer free shipping within Switzerland.

4. What payment methods do you offer?

We accept:
TWINT, HeyLight, credit cards, Klarna, PayPal, and prepayment/invoice.

5. Can I pick up my order in-store?

Yes, you can pick up your order free of charge at our store in Lenzburg.

6. Is there a warranty on the watches?

Yes, all watches come with a manufacturer's warranty. Please refer to the specific product details for the exact terms and conditions.

7. Can I return or exchange a watch?

Yes, you have the option to return your order within the statutory period, provided the goods are unworn and in their original packaging.

8. Are the watches waterproof?

Water resistance varies by model. Please refer to the information in the respective product description.

9. Are the watches checked before shipping?

Yes, every watch is carefully checked before shipping to ensure the highest quality.

10. Can I change or cancel my order afterwards?

Please contact us as soon as possible. Changes or cancellations are only possible as long as the order has not yet been shipped.

11. Do you also offer repair or service?

Yes, we are happy to assist you with service and repair inquiries. Simply contact us.

12. Where do the products come from?

Our products come from renowned brands and selected partners known for quality and reliability.